Issue
Today I had to update the firmware of a DataDomain 3300 to the latest version 7.1.0.10-646016, however, there is an issue that prevents you from updating from the GUI ...
Solution
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First of all we should download locally the firmware .rpm file from the DellEMC support site. In our case we have to download the 7.1.0.10-646016.rpm file.
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Then we must copy the .rpm file into a specific path "/ddr/var/releases".
scp 7.1.0.10-646016.rpm sysadmin@dd3300:/ddr/var/releases/
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Got access the Data Domain appliance via SSH, we proceed giving the pre-check command ...
sysadmin@dd3300# system upgrade precheck 7.1.0.10-646016.rpm
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If no issues were found, we go ahead starting the upgrade ...
sysadmin@dd3300# system upgrade start 7.1.0.10-646016.rpm
and then typing "yes" and enter.
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System will reboot automatically...
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When the appliance become reachable again, gained access by ssh, we can check the status of the upgrade with the command ..
sysadmin@dd3300# system upgrade status
To be sure that the upgrade is completed successfully, we have to wait the message (as shown below in the picture):
Current Upgrade Status: DD OS upgrade Succeeded
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We can now get access to the DataDomain Appliance by the GUI
That's it.
Notes: The information and some links provided in this article may be confidential and owned by DellEMC, accessible only after authentication on the DellEMC website.
Further information available at https://emcservice.force.com/CustomersPartners/kA23a000000GI38CAG
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